The ball player from Greece experienced problems with the new casino’s identification techniques. He had submitted the desired records to have his history 3 months of activity, but his distribution have been constantly refused instead explanation otherwise assistance. Immediately after the input, the newest gambling establishment clarified your athlete must provide exclusive PDF document from the bank’s site.

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After some time, the gamer confirmed that matter got solved as well as the local casino had repaid the brand new payouts. The ball player away from Germany got placed €five-hundred via Visa on the Rabona and acquired €964.35, withdrawing €five-hundred and you can making €400 to withdraw the following day. Although not, the newest €eight hundred vanished out of his account, and you can support claimed it actually was withheld because of an advantage topic. He argued one to his balance is zero prior to deposit and you will desired assist to access the brand new €400. The issue are fixed after we contacted the newest casino, as well as the €400 try reinstated to the player’s account.

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Even after being told one account verification was not needed and having no incentives, the fresh casino had not validated this type of withdrawals, stating delays due to highest frequency. The ball player desired to file a complaint because the gambling establishment had exceeded the fresh said restriction control time of three days. The challenge try resolved if player gotten all of the pending currency.

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• The ball player out of Germany has been waiting for a detachment for lower than 14 days.
• After, she affirmed you to definitely Casinia got paid off her completely, resulting in the fresh solution of the ailment.

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We called the new gambling enterprise and discovered aside that the player’s membership had been verified. Later on the brand new gambling enterprise informed us your commission could have been processed. The player verified finding their profits and we signed the brand new criticism because the fixed. The player away from Italy made about three distributions, but two have been refused even with using the same prepaid credit card it got employed for dumps. Just after resubmitting the brand new denied withdrawals, the ball player anticipated the new pending withdrawal as paid.